Churn Rate

general

Définition

The percentage of customers who stop using a business products or services during a given time period.

Monitoring reviews can help predict and reduce churn by identifying recurring complaints and addressing them proactively before customers leave.

Termes Associés

Explorez les concepts et la terminologie associés.

Customer Lifetime Value

The total revenue a business can expect from a single customer account throughout their relationship.

Customer Retention

The ability of a business to keep its existing customers over time rather than losing them to competitors.

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Churn Rate - Glossaire de Gestion des Avis | Otiview | Otiview