Customer Retention

general

Définition

The ability of a business to keep its existing customers over time rather than losing them to competitors.

Review management plays a key role in retention by identifying dissatisfied customers early and providing opportunities to resolve issues before they leave.

Termes Associés

Explorez les concepts et la terminologie associés.

Churn Rate

The percentage of customers who stop using a business products or services during a given time period.

Customer Loyalty

The tendency of customers to repeatedly choose a specific business over competitors due to positive experiences.

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