AI Analysis for Your
Customer Reviews
Let artificial intelligence analyze your customer feedback and uncover actionable insights to improve your business.
3 Simple Steps
Select Your Reviews
Choose which reviews to analyze: all, negative only, positive, or by source.
AI Analysis
Our AI analyzes your reviews and extracts themes, sentiment, and critical issues.
Get Your Insights
Receive a comprehensive report with actionable improvement suggestions.
Everything AI Can Do For You
Powerful analytics to understand and improve your reputation.
Automatic Summary
A clear and concise summary of all your reviews in seconds.
Theme Detection
Automatic identification of topics most mentioned by your customers.
Sentiment Analysis
Understand the overall tone of your reviews: positive, negative, or neutral.
Critical Problems
Detection of recurring issues with their severity level.
Suggestions
Concrete recommendations to improve your service.
Trends
Track the evolution of your reputation over time.
Choose Your AI Analysis Level
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| AI Analyses per month | 2/mois | 5/mois | 10/mois |
| Max reviews per analysis | 500 | 1,000 | 10,000 |
| Themes & Sentiment | |||
| Sentiment analysis | |||
| Critical problems | |||
| Suggestions | |||
| Multi-source analysis | |||
| AI Chat | - | ||
| PDF Export |
Share and Explore Your Analyses
Download your reports as PDF or ask follow-up questions to the AI.
- Professional downloadable PDF reports
- AI chat for follow-up questions
- Complete history of your analyses
AI Chat
Ask questions about your analysis
What are the main issues with delivery time?
According to the analysis, 23% of negative reviews mention delivery delays. The main causes are stock issues and logistics during peak periods.
What the AI finds in your industry
The Otiview AI doesn't just read reviews — it understands the patterns specific to your industry. Here's what it typically surfaces for the sectors we serve every day.
Dentists and dental practices
The AI flags recurring themes like pain management during procedures, front-desk wait times, billing transparency, hygiene perception and staff friendliness — with critical issues ranked by urgency.
Restaurants and food
Themes detected: food quality by dish, service speed, ambiance and noise, value for money, dietary accommodations (halal, vegan, gluten-free) and reservation experience.
Hair salons and beauty
Recurring patterns: stylist skill and consistency, hygiene and cleanliness, booking process, pricing clarity, and how staff handle customer requests versus results.
Hotels and hospitality
The AI extracts feedback on cleanliness, check-in speed, room noise, Wi-Fi reliability, breakfast quality, staff attitude and overall value — in up to 5 languages for international guests.
Auto repair and garages
Themes surfaced: honesty and pricing transparency, repair quality and durability, timeliness of delivery, mechanic communication and warranty handling.
Veterinary clinics
Patterns detected: staff compassion and bedside manner, wait times, diagnostic accuracy, treatment costs, emergency responsiveness and follow-up care quality.
AI Review Analysis FAQ
What does the Otiview AI analyze exactly?
The AI analyzes your customer reviews from Google, Facebook and direct feedback. It produces an executive summary, detects recurring themes, measures sentiment (positive, neutral, negative), flags critical issues ranked by severity, identifies trends over time, and generates actionable recommendations. You choose which reviews to analyze by date, source, sentiment, rating or language.
Which languages does the AI support?
AI analysis works in 5 languages: English, French, Spanish, Chinese and Arabic. The AI understands reviews written in any of these languages and produces the analysis report in the language you choose — useful for multilingual businesses and tourist-area operators.
How accurate is the AI analysis?
The AI is powered by Mistral AI, a frontier-grade large language model. It's highly accurate on sentiment detection, theme extraction and issue prioritization across common business domains. Every analysis includes source references so you can verify claims against the original reviews.
Can I ask follow-up questions to the AI?
Yes — the AI Chat is available on the Professional plan and above. Once an analysis is generated, you can ask follow-up questions like 'What are the 3 most urgent problems?' or 'Summarize the negative reviews from last month' and get instant answers based on your review data.
Can I export the analysis as a PDF?
Yes — every AI analysis can be downloaded as a PDF in two formats: a summary report (key findings in 1-2 pages) or a detailed report (all sections with charts and quotes). Perfect for sharing with your team, your agency client, or stakeholders.
Is AI analysis included in all plans?
All paid plans include AI analysis. The Starter plan includes 2 analyses per month (up to 2,000 reviews each), Professional includes 5 per month (up to 5,000 reviews), and Enterprise includes 10 per month (up to 15,000 reviews). You can buy extra analyses as add-ons if needed.
Ready to Understand Your Reviews Like Never Before?
Start your free trial and discover the power of AI analysis.