Customer Retention

general

Definición

The ability of a business to keep its existing customers over time rather than losing them to competitors.

Review management plays a key role in retention by identifying dissatisfied customers early and providing opportunities to resolve issues before they leave.

Términos Relacionados

Explore conceptos y terminología relacionados.

Churn Rate

The percentage of customers who stop using a business products or services during a given time period.

Customer Loyalty

The tendency of customers to repeatedly choose a specific business over competitors due to positive experiences.

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Customer Retention - Glosario de Gestión de Reseñas | Otiview | Otiview