Review Gating

reviews

Definition

The practice of screening customers before directing them to leave a public review, sending only satisfied customers to review platforms.

Review gating involves asking customers about their experience first, then routing happy customers to public review sites while directing unhappy ones to private feedback channels. Note: Google explicitly prohibits review gating.

Related Terms

Explore related concepts and terminology.

Customer Feedback

Information provided by customers about their experience with a business, product, or service.

Review Collection

The systematic process of soliciting and gathering customer reviews through various channels and methods.

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