Review Collection

industry

Definition

The systematic process of soliciting and gathering customer reviews through various channels and methods.

Effective review collection uses multiple channels (email, SMS, in-person, QR codes) with optimized timing and messaging to maximize the number of reviews received.

Related Terms

Explore related concepts and terminology.

Review Automation

The use of technology to automate the process of collecting, monitoring, and responding to customer reviews.

Review Request

A message sent to a customer asking them to leave a review about their experience with a business.

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