Review Conversion Rate

metrics

Definition

The percentage of review requests that result in a published customer review.

A good review conversion rate is 5-15% depending on the industry and channel. SMS requests typically have higher conversion rates than email.

Explore related concepts and terminology.

The percentage of visitors who complete a desired action such as making a purchase or leaving a review.

The systematic process of soliciting and gathering customer reviews through various channels and methods.

A message sent to a customer asking them to leave a review about their experience with a business.

Put these concepts into practice with Otiview's AI-powered review management platform.