Churn Rate

general

Definition

The percentage of customers who stop using a business products or services during a given time period.

Monitoring reviews can help predict and reduce churn by identifying recurring complaints and addressing them proactively before customers leave.

Explore related concepts and terminology.

The total revenue a business can expect from a single customer account throughout their relationship.

The ability of a business to keep its existing customers over time rather than losing them to competitors.

Put these concepts into practice with Otiview's AI-powered review management platform.

Churn Rate - Review Management Glossary | Otiview | Otiview