Customer Satisfaction Score

metrics

Definition

A metric that measures how satisfied customers are with a specific interaction, product, or service.

CSAT is typically measured on a 1-5 scale immediately after an interaction. It provides actionable feedback on specific touchpoints in the customer journey.

Related Terms

Explore related concepts and terminology.

Customer Experience

The overall perception a customer has of a business based on all interactions throughout the customer journey.

Net Promoter Score

A customer loyalty metric that measures the likelihood of customers recommending a business to others on a 0-10 scale.

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